Quality Policy

Our commitments

• We describe products honestly, the photos, dimensions and materials we publish are the ones you receive.
• We quote the full cost before you pay, including delivery and fitting where they apply.
• We check every piece before it leaves us and again on delivery with you.
• We use materials suited to the way the piece will be used, and say so when a cheaper option will not last.
• We keep you updated on lead times, and tell you early when something will be late.
• We answer after-sales questions and handle faults without argument where they are ours.

How we keep to it

• Every custom build is confirmed in writing, measurements, materials, finish, price and date, before work starts.
• Installations are measured on site rather than estimated by phone.
• We confirm who is responsible for delivery, assembly and fitting before work starts.
• Complaints go straight to the person responsible for the order, not into a queue.

Image rights and licensing

Product and editorial images published by Lucky Interiors Uganda are owned by us or published with permission. They may not be copied, altered, republished or used for commercial purposes without written permission.

Where an image is available for licensed use, contact us with the image URL and intended use. Our licensing contact is Lucky Interiors Uganda. This policy is also available at this image-rights link.

Tell us when we fall short

If something is not right, call 0761 580176 or message us on WhatsApp. We would rather fix it than lose the customer.